How to claim the goods.

The buyer has a right to cancel an order, i.e. to revoke its proposal on conclusion of a purchase agreement without any sanctions up to the moment when goods are sent. The buyer is obliged to announce the seller the cancellation of an order via email to the seller´s email address: reklamace@uniq-global.com, or by phone.


In accordance with Section 1829 (1) of the Civil Code, the consumer has a right to withdraw from a purchase agreement without giving a reason within fourteen (14) days after the goods are taken over. The withdrawal from a purchase agreement shall be sent to the seller within the period to the email address reklamace@uniq-global.com, or in writing to the seller´s address UNIQ COSMETICS Czech s.r.o., Vajgarská 994, Kyje, 198 00 Prague 9.

In terms of a complaints procedure, the following data is required from customers: name, surname, address, phone number, email and signature or digital signature. All this gained personal data is processed exclusively for purpose necessary for the settlement of a claim and in accordance with the Act No. 101/2000 Coll., on Protection of Personal Data, as amended. 

We are trying to improve our services and be a good business partner for you. 

In case of your disagreement with any data contained on our websites or if you have any idea for improvement, please contact us at the email address: reklamace@uniq-global.com.

You can find more information in our business terms and conditions published at the address www.uniq-global.com/obchodni-podminky